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Looking for support platform...

We have been growing and now have lots of customers that are contacting us. Right now we just use email, but it's getting messy. Since there is a few of us responding it's easy for someone to open something and if they don't take care of it right then, it falls through the cracks. It's happened a few times now so we're looking for something that can actually track statues and stuff. Any recomendations?

I would try Zendesk!!